Frequently Asked Questions & Information (FAQ)

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When can I cancel my booked tour?

Cancellations must be made in writing at least 48 hours before the start of the tour. If canceled within this timeframe, you will receive a full refund of the amount paid.

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Do we have to ride in a group behind each other, or can everyone ride as they please?

The tours are guided excursions. For safety reasons, one tour guide always rides at the very front to lead the group, while the second tour guide rides at the back of the convoy as a sweep for security. This ensures that no one gets left behind and that immediate assistance is available in case of an emergency. All participants must follow in a single file line and maintain a safe following distance.

 

What happens if I have a breakdown or a problem with the scooter during the tour?

Don't worry! Our tour guide is trained for emergencies and carries basic tools. In the event of a major breakdown, we will immediately organize a replacement vehicle or return transport.

 

Can I rent the scooter on its own without booking a guided tour?

No, we exclusively offer guided experience tours with a tour guide.

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What happens if the tour cannot take place due to bad weather?

If the tour cannot take place due to bad weather, you have the option to reschedule the tour to an alternative date or receive a full refund.

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Is insurance included in the booking?

The price includes third-party liability insurance (RCA).
"Exception":
However, if a helmet falls or is damaged, this is NOT covered by the insurance. The cost of the damage must be paid in full by the renter.

 

⚠️ ATTENTION:

We reserve the right to refuse customers without any refund if we determine that you do not possess sufficient riding experience. Unfortunately, we are not a driving school. Therefore, please ensure that you are confident in riding and controlling a scooter safely.

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Is special clothing required?

When riding our scooter tours in good weather, no special equipment is required other than a helmet. However, we strictly recommend wearing long trousers and sturdy, closed-toe footwear (flip-flops are not permitted). Please also bring a jacket, as it can get chilly at times.

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How do I pay?

Bookings must be paid in advance. We accept the following payment methods:

Payments:

• PayPal: to lmtoursabruzzo@gmail.com

• Bank Transfer: to IBAN IT53Z0708676951000000020438
  Payment Reference: Booking number of the tour, as well as the First and Last Name of the participant(s).

 

Please note: An additional fee of applies for an extra passenger.

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What type of driver's license do I need?

• Citizens of the European Union, the United Kingdom, and Switzerland are permitted to drive our 125 cc scooters with a valid category B car driver's license.

• Citizens of other countries strictly require a category "A" or "A1" driver's license (motorcycle).

• Please always carry your original driver's license with you during the ride.​

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How is the personal data I provide to the company protected?

The processing and storage of personal data take place in full compliance with the General Data Protection Regulation (GDPR). The detailed procedure for storage and processing is set out in our privacy policy. By booking a scooter and tour, every customer confirms that they have read and accepted this document.